I had my Mercedes in for a service, the below reasons are why I would never ever go back to Mercedes Benz for any aftercare.1) When I called to book a service I had to call back 6 times as no one would answer and when someone did answer they recommended a service A even though I said my car was showing a service B, once I got a quote and called back later to book in again it kept ringing out and again I had to call 9 times and then again I advised my details to book the car in, the rep advised it will be a service A, come on that is ridiculous! How can two reps advise a different service, anyway I was desperate as there was no other merc dealerships in derby! From this point I had little confidence in Merc Derby but carried on to book in the car.2) When I arrived there was no parking area so I had to park my car in front of other cars3) The front reception took 5 minutes before attending to me4) My contact Clare Spalding was dealing with me, when I came to collect I asked if there was a discount as I worked at Rolls Royce, she said her manager was out and she would get back to me, she did call back (next day) but only to tell me she still had to find out, I never got this enquiry replied to, that's very poor! (generally she didn't provide excellent customer service, in conversations she would keep speaking even though I was asking a question, she needs to make people feel amazing and she definitely didn't do that!, poor)5) Then she advised that in the car there would be a spare (key fob) battery on the passenger seat, there was no battery!6) Worryingly what there was, was a piece of broken plastic in the passenger footwell, as the dust cabin filter was changed I had no idea where this piece was broken from? Not going very well is it..?7) I keep my car in top condition and no watermarks, with the 'courtesy' wash, my car had lots of water spots which I had to clean off when I got home, either wash it properly or don't wash it...8) In the last conversation I advised Clare of the broken plastic piece, none battery and discount question, she said she was find out a call back, and she can post or I could pick up the battery next time, that's not solving the issue, its just airing 2 options, I know it's a small cheap battery but that's not the point is it, she left me with two options neither one she was going to conclude! From her language and tone, I knew she never would ring back and correct as I was she never did..In summary its a crying shame that the aftercare is this bad, as I find the cars fantastic! I had friends telling me not to go to you but I didn't want to take there word, I will now go elsewhere for a service and spread the above on many review forums.Goodbye and good luck!
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