Mercedes Benz Huddersfield .The service i have had from Mercedes since buying my car from a main dealer has been nothing short of appalling .The first time i dropped the car off for any repair work they told me they would look at the car and then call me shortly and let me know what needed doing and the cost .Hours later and i hadn't received a call back so i called them . When i called them the lady who answered the phone told me she had "forgotten" to call me back but that the car had been sorted.When i asked the cost , it was nearly £200 more than i had been quoted online . When i complained she came back and immediately dropped the price to that amount -showing that they OVERCHARGE customers who actually buy cars from them .. Their own customers !!!.Next time i wanted any repair work i had to call 5 times to get it booked it in. Today i wanted them to change a simple tail light . Last time they did this it was £50.i was happy to pay this again for the other tail light but they insisted that i have a £100 diagnostic check first !!!!!when i said i didn't need one the guy on the phone actually got aggressive with me !, so i put the phone down .My car computer tells me that it just needs a bulb changing .The Huddersfield Mercedes garage has appalling customer service and is just there to rip people off .Unfortunately i work about 100 yards away so its convenient .Id rather suffer the inconvenience of going to garage further away than give them my money .I'm going back to BMW for my next car, the customer service is excellent and they treat you properly .Pity as i really like my Mercedes car .
Claim your business profile now and gain access to all features and respond to customer reviews.
