Very disappointed with M-B Caterham used cars. I purchased an A-Class which should have had Sat Nav... when asked on the test drive the salesman confirmed 'yes there is SatNav, there is a disc in the car so it will work'. A week or so after purchasing the car when I went to use this there was just an error message saying it was not connected. On investigation in another M-B dealership thinking I needed to collect the Mercedes Me adaptor for it to work, they advised me there was no disc in the car for the SatNav system and it would cost £300 + vat if I wanted it. On contacting M-B Caterham they were completely uninterested and said there was SatNav in the car (of course they were as they had already had my money....which I had to chase them to be able to pay as the invoice wasn't emailed to me).I contacted M-B Customer Service who may as well be a 'copy and paste response' department with absolutely no customer service skills responded 'Wesley the salesman said it was in the car when he checked it so I don't know where it is'.So now I have a car with no SatNav that was supposed to be included, which I guess in part was my own fault for not checking it worked before I drove it away from the garage, however after waiting almost an hour after my appointment time for collection making it nearly 3.30pm on a Sunday and with a 2 hour drive home things were a little rushed. To top this off I then receive in the post a letter regarding a safety recall asking me to book an appointment as soon as possible, so I ring my local dealership who took 4 weeks to get my car booked in for what was a 30 minute inspection. But at least I know for future slots I need to arrange MOT's/services at least 4 weeks in advance or not get in.After 13 years owning a VW and receiving nothing but exceptional customer service from VW, I am disappointed to say the least in Mercedes-Benz. My next purchase certainly won't be from Mercedes-Benz based on my experiences with them in the past couple of months.
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