How this company represent and deals in Mercedes-Benz is beyond belief.As you may not have the energy to read my review in full - following my experience PLEASE AVOID THIS COMPANY and go elsewhere, as I did!!Early in April, I decided to buy a new GLC Coupe, Mercedes-Benz Chichester (Marshalls) are local to me so I contacted them to arrange a test drive. The sales department told me they didn't have a demonstrator in this model so I went and had a test drive at their Portsmouth branch.Following the test drive, I contacted sales at Chichester, the salesman I spoke with was William Hammond, I told him the model I wanted and he said he would let me know if there was one available ex-works. The next day 14th April he called to say he'd found my vehicle, delivery would be by 30th April, he then asked for £1000 deposit and I gave him my card details over the phone and the payment was processed on that day, I received confirmation by email together with an official order form, which I signed and sent back. I phoned William Hammond the following week to check progress and he said we are still waiting for the agreement to release the vehicle to us because it is another dealer's stock (or words to that effect!) I pointed out that he hadn't taken the order or sold me the vehicle on that basis!! He was a bit cocky and said he would chase them.Calls to and fro went on for a couple of days, the conclusion was they couldn't fulfil the order because the dealer it was with wouldn't let them have it. I contacted Darren Spark, superior to William Hammond, and complained about the fact that I had been misled and would never have placed the order had I known the true position, in reality, they didn't have the vehicle to sell to me !! Today, 10th May, even after receiving confirmation in writing, they still have not refunded my £1000 deposit, I have contacted Mercedes-Benz head office and expressed my sheer amazement that this company is representing the Mercedes-Benz marque, what a disappointing let down the whole escapade has been!However, I now have acquired the vehicle I wanted through Mercedes-Benz of Poole, Ian Vennell is a credit to that company and the experience was excellent from start to finish. I have to say other prospective buyers may have changed to another marque locally, but I really wanted this particular Mercedes model !!
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