Bought a Smart forfour through Mercedes-Benz of Huddersfield. For the first 12 months I was happy with the car and it ran well.. Then it hit the second year.. The faults started coming thick and fast, first was the update to the Sat nav. No biggie. 2nd was the alarm developed a fault and was going off constantly the 3rd was then the alarm failed to activate when the car got broken into. The rear panel of glass was simply pulled away from the body work and it just shattered. The catch stayed intact. 4th was the car was running so bad it would struggle to stay awake in idle. 5th then the start stop would leave me stranded at junctions. 6th, the car then simply refused to start. Mercedes-Benz of Manchester changed the battery. 7th, the car again refused to start. Mercedes-Benz of Manchester took 7 weeks to do nothing to it and returned it back in an appalling manner. 8th, the car was returned, struggling to start and when it finally turn over the car had an issue with its brakes or suspension.Nearly 4 months later, Mercedes Benz of Manchester still have my car and couldn't care less.Appalling company. Mercedes Benz finance won't help. Mercedes-Benz if Huddersfield aren't interested. Received lies and ignorance from Karina Orlando after her so called investigation into this matter and the rejection of the car. Took over two weeks to tell me she wasn't interested in the issue, putting words in my mouth and quite happily putting me in the direction of the ombudsman without attempting to offer any sort of solution. She did not attempt to contact Mercedes-Benz of Manchester and did not get any details from myself. The car is on a 3 year PCP that is due to end in October 2018. It will be out of warranty 6 months before that and will also require its Mot. What's the guarantee that when the car gets handed back they will find issues with the starter motor. Currently trying to pay the outstanding amount on the PCP agreement so I can hand the car back and even that's a struggle.
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