I bought an approved used Mercedes Benz A-Class AMG Line A200 from Mercedes Benz of Hull- Listers in August 2017. ( a year old, 16 plate) to which I was told this was only driven by the Mercedes Benz staff as their company car. The car has been back to the branch 3 times since then. The first time a month later (September) with low pressure light (front left tyre) showing after the tyre being blown up several times in one week. The car was sent back, I was told there was no slow puncture and to contact again if it was to happen after I got the car back. The low pressure light and message continued to show for the same tyre when the car was returned, so I contacted the service team, I was told the car would have to go back in to be checked. I booked the car back in, the car was picked up (I was left with a courtesy car) and taken back. I received a phone call saying they STILL couldn’t find a slow puncture and there was nothing wrong with the system. They returned the car (to my knowledge nothing had been done to the car as I wasn’t told of any issues) The tyre pressure light continued to show for the front left tyre (this isn’t a small journey for me, minimum 1 hour from home, besting in mind Mercedes Benz of Hull never returned the car with fuel, it was always on the light) so the car was sent back for the third time! I then received a phone call saying it was going to cost me £110 for a new tyre as I had caused the damage! Even though this car had been returned around 3 weeks after receiving it - I didn’t have time to damage it! By this point I was very frustrated and refused to pay for something that was already faulty when I bought the car - to where I was told, the front RIGHT tyre was replaced last time (for free, I was never told there was anything wrong with this tyre, I never had an issue personally) and they weren’t going to do this one for free too. ( I reported the LEFT tyre every time the car went back) After I had paid for the tyre, the car was returned to me. I then received a letter a month later saying there was a fault with my model, the air bag had been enabled on the passenger side (this happened to me once, but never after that so I thought I would let I slide) Since this, the fuel cap has opened numerous times on its own - when driving at high speeds, a message comes or the dash board and bleeps stating this is open. I give up! I am completely fed up with the issues I have had with this approved used car! This is not the kind of service you expect from ‘Mercedes Benz’ especially with it being a previous ompany car! The lack of communication is disgusting and I am pretty sure most of the staff don’t know their left from right! I will never return to this garage for another vehicle.. utterly shocked!!!
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