3 weeks of receiving my new Mercedes C220 I received a letter from Mercedes that my car was being recalled due to a fault with the boot. I promptly returned the car. The car was replaced via a partner enterprise rent a car, which was an old C class car that was dirty, no satellite navigation or media system and almost empty of Diesel. I was told I would have the car returned in a week so I felt this was bearable.14 WEEKS LATER.....still not car returned, multiple messages unreturned and failed promises that the car would be returned. Complete lack of communication. This whole time I am still being charged the full cost for the Brand New Mercedes I which was almost immediately returned to them. I had to turn up to the garage twice due to unreturned calls and the excuse was the satellite navigation system needed replacing and a part had been requested from Germany. They agreed to replace the Enterprise Car which also DID NOT have a satellite navigation system and was dirty. I had a call from Troy to apologise about the situation and they 'he would see what he could do' but no call with a solution on compensation or refund for the payments I had made for a leased car the was sat in a garage while I drove an enterprise rental car.I recently received a letter from Mercedes that my car was bring recalled AGAIN. The second time in less than 12 months. Will I return it? I think not, (we have already been down this road) unless I can return the car to them completely and receive my money back for this awful experience. Had I been told the car would be recalled twice in less than 12 months and held in the garage for 3 months at full cost I would never had purchased the car in the first place. Absolute disgrace from Mercedes.
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