I’m honestly shocked at how far Mercedes-Benz customer service seems to have fallen.After reading through the reviews here, I never expected to see the brand so widely criticised — it’s incredibly disappointing.I purchased a 23 plate A180 and signed up to a service payment plan. My first service (A1) was carried out less than a year ago and cost just under £400. To this day, I’m still trying to get a clear explanation of what was actually done to my car. Despite multiple attempts, I’ve been passed around in circles and only provided with vague statements that don’t properly outline the work carried out.Now I’ve been told my car is due for a B service, and I’m being quoted around £700–£729. What’s concerning is that no one can clearly explain what this service includes. The only specific detail I’ve been given is that replacing the spark plugs will cost around £200 + VAT — but what exactly makes up the rest of the bill?For a premium brand like Mercedes-Benz, this lack of transparency is completely unacceptable. Customers should not have to chase for basic information about services they are paying hundreds of pounds for.Overall, this experience has been frustrating and disappointing. Based on what I’ve seen here and experienced myself, something has clearly gone wrong with the level of service being provided.
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