I purchased an approved used 2024 Mercedes-Benz A-Class, which came with a 12-month warranty that has turned out to be basically useless.Here is the story: The vehicle did not reach 1 year of purchase, nor 10,000 miles, to have the service A. As I have not brought (yet) the vehicle to the Mercedes, I started to receive a message on the digital screen with the options "Call Now", "Call Later", "Book an Appointment later". It came everytime I turned on the car, until it suddendly blocked all my access to the vehicle information and profile. Now, it does not allow me to press any option, I do not have access to the screen, no GPS, no radio, no vital information, no access to my hands free mobile bluetooth service! All blocked. It happened just when I needed most, in a place with no mobile network to help me with navigation far away from home, in a unknown place! I called Mercedes service just to hear that I need to bring the vehicle to the Mercedes Service, and they will not unblock this message, do not give me the option to bring somewhere else, and I continue to be unable to ignore the message and drive the car that is my own property! I complained but they do not do anything to help me. So, if this is the level of service Mercedes provides in UK, I will contact the Headquarters in Stuttgart, Germany, as I did before, and contact my lawyer for an eventual legal action.
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