Absolutely the worst customer service I have ever had the misfortune to deal with. My Mercedes GLA had a paint defect, took me around 10-11 months for Mercedes to rectify, with so many broken promises along the way. When they did rectify the problem they had my car for almost 8 weeks through the Christmas period. They refused me a courtesy car as “ I was not their customer “, even though I told them I had a disabled child. When I got the car back it was absolutely filthy inside , my dashcam cable was left floating around my windscreen. When I handed my car into Mercedes (Edinburgh body shop) it was spotless and the dashcam cables were hidden in the trim. I was told I would get an update on the work every 3 working days, this did not happen. The body shop in Edinburgh told me after I complained that”your car is low priority, if another job comes in your car is put aside, so we don’t always have an update for you”. Please think twice about buying a Mercedes Benz, once you have the car, they are not interested in you.
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