Dreadful customer service! Once MB have got your money they don’t want to know. I’ve had 3 different vehicles now - a brand new GLA with numerous electronic faults , an A class which took Mercedes in Shrewsbury 2 months to resolve a faulty petrol cap and I had to chase them constantly, only to discover that the parts had come in a week before I’d rang them for an update , I was driving around with masking tape on a brand new car, and it also had a vibrating rattles coming from the door panel and they basically said” we can’t find the origin, it’s just the way it is”! AND now with my current used GLE having issues with the heating system 1 hour after driving it away from the garage following my purchase, and now having ongoing camera failures , effecting my reversing/ parking camera, adaptive headlights and distance gauge, which Sytner in Carlise have not fixed despite having the vehicle back up there several times. They said it’s not a safety issue but I disagree when I have limited vision , especially at night and one of the reasons I bought the car because of all the added safety features. To add, I live in Anglesey and they want to drive my car back up to Cumbria everytime, putting mileage- several hundred miles each time, plus and wear and tear on my vehicle, rather than getting my local garage in Llandudno to assist, which is half an hour away. The manger there never responds to my emails or phone calls. Mercedes North Wales and Mercedes Sytner in Carlise have been appalling.I’ve now been waiting 2 months to get this resolved and still no further forward. It’s so disappointing as I love the cars but it’s such a stress dealing with the garages and trying to get things fixed. Won’t be buying another Mercedes after this finance ends.
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