If I could put 0 stars I would. I am writing this review to express my utter frustration and disappointment with the experience I have had at the Mercedes-Benz dealership in Colindale, London. This has been, without a doubt, one of the most unprofessional and disheartening experiences I have ever had with a dealership, and quite frankly, it’s unacceptable for a brand that prides itself on luxury, quality, and attention to detail.On December 20th, I purchased a Mercedes GLE for £55,500 CASH. As someone who previously worked for Mercedes, I am well aware of the processes involved in the sale and handover of a vehicle. A pre-delivery inspection (PDI) sheet must be filled out and signed by the sales team as part of the handover process. However, to my absolute dismay, I discovered that the car was sold to me without any washer fluid. This is a glaring oversight that speaks volumes about the carelessness and lack of attention to detail at this dealership. It is common courtesy, if not a basic requirement, to ensure that simple things like washer fluid are topped up before the car is handed over to a customer. In fact, it is an MOT failure to have no washer fluid, regardless of how easily fixable it may be.The lack of washer fluid, although seemingly minor, raises far greater concerns. If the team could not even bother to check and fill something as basic as washer fluid, how can I trust that the car's brakes, tires, and other essential safety features were inspected properly? To make matters worse, the brakes on the vehicle are making an incredibly loud noise, which should have been identified and addressed during the PDI. The fact that the car was released in this condition is unacceptable, negligent, and frankly, dangerous.To add insult to injury, I was not even offered a test drive before purchasing the car. The first time I physically saw the vehicle was the day I collected it. Despite having driven two hours from my home to purchase the car, not a single effort was made to ensure I was fully satisfied or confident in the purchase. However, the sales team was more than happy to take my calls and respond promptly when I was interested in buying the car. But once I had paid in full, the communication stopped completely. This level of disregard for a paying customer is disgraceful.Today, I called the dealership at 13:10 to voice my concerns. I spoke to someone named Michelle who assured me I would receive a call back. Unsurprisingly, no one bothered to return my call. The dealership closes at 4 or 5 pm, so I find it very difficult to believe that not a single person had ten minutes to address such a serious complaint. Michelle was made fully aware of how angry and disappointed I was, yet my concerns were brushed aside. This is simply unacceptable customer service.As someone who worked for Mercedes not long ago, I know the internal processes well. One would expect that my prior association with the company would warrant a higher level of care and attention, but clearly, this was not the case. The lack of professionalism and negligence displayed by the Colindale dealership is appalling.I am now left contemplating involving my legal team to pursue action under the Consumer Rights Act. This level of negligence and failure to meet basic standards is unacceptable for a luxury car brand, and I will not hesitate to escalate this further if the matter is not rectified immediately.As Christmas approaches, I am giving the dealership two business days to rectify this situation. I will not be driving two hours back to Colindale to have the car inspected. I expect the issue to be resolved at a Mercedes branch closer to my location. I demand immediate action, clear communication, and a full inspection of the vehicle to ensure there are no further oversights.This experience has tarnished the Mercedes-Benz name for me, and unless significant corrective measures are taken, I will ensure that others are aware of the subpar service and negligence exhibited by this dealership
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