Bought an Approved Used Mercedes still within manufacturer’s warranty. From the outset, the car then spent 6 months of the two years I owned it in the dealers having a fault investigated. It turned out to be an inherent design fault that required a factory modification to resolve. The car failed to meet any of Mercedes’ performance claims for the vehicle (a £40k E400d All-Terrain). Whist it was in the garage I was given a basic A-Class. When I finally asked Mercedes to compensate me for two years of continuous issue, they told me they wouldn’t because I had been “kept mobile” and they had fixed the design fault “free of charge”. I will be making sure, Mercedes-Benz, that I let everybody know of your complete contempt for your long-term customers and your entire lack of ownership for your badly-designed and flawed products.
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