Because you can't give 0 stars! And, given how it appears nobody from MB ever responds or follows up the 1 star reviews why am I wasting my own time in doing just that. Yet, still.........I have a 2018 AMG GTC that has covered 19,000 miles. This is a £130,000 'supercar', allegedly. On 15th February the car developed a fault and brought on the EML.The vehicle was trailered to my local dealership and after 3 weeks, the fault was still not known.Error codes pointed to a gearbox issue, symptoms pointed to a gearbox issue.Merc’s solution - replace the gearbox! Car is 5 years old, has covered 19k and has full MB history as well as the gearbox service, according to the schedule. I have to question whether, had the car been under MB warranty, would this be the fix - as that would be at Merc’s expense.No goodwill offered from Mercedes group - “due to age and mileage of vehicle”. I should expect a gearbox failure on a £130,000 car at 5 years old, with 19k on the clock, should I?The response I received from MB Group was so curt, it was like I was wasting their time in even bothering them with with my issue - "this is our final decision on the matter, and I should proceed with the repair at my expense" sort of response. Nice, thanks for being so understanding. I’ve had to arrange for the car to go to a gearbox specialist, who has already likely diagnosed the issue over the phone following my description of the symptoms, for something that Merc and AMG could not do in 3 weeks.I’ve also had to pay over £430 for the privilege of Merc not being able to diagnose my issue and due to the fact that I refused to accept the guaranteed fix of a replacement gearbox, at my expense, totalling over £16k.I am advised by specialists that Mercedes are aware of a common fault with the 7 speed auto box. Since my issue, I've discovered there are automatic gearbox specialists across the country who will not work on the 7 speed DCT auto box because they advise that the gearbox is prone to failure and they have previously been burnt by fixing them in the past only for them to fail again and MB won't get involved. Despite this, Mercedes have washed their hands of the issue unless I agree to replace the gearbox, at my expense. Who has EVER had a gearbox failure in a car at 19,000 miles, at 5 years old, driving out of a car park at 5mph?I’m communicating my experience of the past 7 weeks (yes, that’s how long this has been rumbling on and how long I have been without the car) across all my social media platforms, owners clubs, etc., in the hope that others will read them and think seriously before paying out good money on what are, in my experience, unfit for purpose vehicles.
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