I contacted Mercedes UK over a month ago regarding an issue with my car that makes it unsafe to drive (Mercedes dealer classified it as 'unsafe to drive'). The car has remained at the dealership ever since. A complaints case number was raised but every time I contact Mercedes UK to find out what is happening I am told someone is dealing with it and they will contact me. Nobody as yet from Mercedes has ever contacted me. Every time I phone they say they cannot forward my call, they cannot provide the details of who is managing the complaint and they have no escalation process to allow me to speak to anybody else.The Mercedes web site proudly states 'We aim to resolve all complains within 5 working days', this is clearly not what they achieve.My biggest issue it that they seem to have a corporate policy to provide anonymity for their staff so that nobody need take any ownership of problems.All in all - absolutely appalling complaints handling!
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