I have a Mercedes Vito that is 24months old and still well within the manufacturer’s warranty. On Monday 4th.March on my way back from Halifax the message came up on the dash saying ‘ Reduce Engine Oil Level ‘. I’m well aware of the damage that can result to an engine that is being worked with too much oil in the system. Because of this message I called into Ceciley Commercials of Bolton to see if they were able to resolve the problem. Unfortunately they said as the service had been carried out at the Mercedes main agents in Stockport it was their problem to sort out and any work that they ( Ceciley ) carried out to rectify the problem would be chargeable to me . I thought that makers warranty was a global cover throughout the Mercedes network , apparently not . I’m both disappointed and alarmed that this may not be the case but I’m also critical of the rather patronising and condescending attitude shown by the receptionist who dealt with ( or rather ) didn’t deal with the problem.
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