I have owned at least 18 Mercedes cars in the last 35 years. My recent experience with Mercedes Directly owned dealerships (West London) just shows how little they value their own brand & how utterly arrogant & money grabbing they have become. I will never buy another.Over the last few years things have been getting worse & worse in terms of car quality, value & service. However, my recent experience was the last straw from me. I saw a used GLE on their website & agreed to purchase the car as long as they gave a fair part X on my current, full Mercedes service history, GLE. Before we even got to the valuation figure they tried to sell me finance, (I don’t need finance) & a wheel insurance package (not interested). I was told I would be called back in 30 minutes.A few hours later I emailed them asking if they were interested in selling the car. The salesman then very sheepishly called me back with a ridiculous valuation, (this was without seeing the car & based on it being in excellent condition), which I think he was embarrassed about. The offer was nearly £2k lower than the lowest offer I had been made by non-Mercedes Dealers & by We Buy Any Car. When I emailed back saying how I thought this was disgusting, I received a reply suggesting I try "We Buy Any Car". What an utter joke.If this was just some small dealership then that’s OK, you expect that with used car dealers, but for Mercedes own network to think so little of their brands depreciation rate shows that they are an overpriced money pit in the first place.I will add that they have cars on their website of a similar age & mileage but the cheaper smaller engine model at 44% more than the offer they made me. Being loyal to a brand is simply a pointless exercise & there are way better brands available now. They are living of their past & that will catch up with them soon enough. Judging by the reviews on this page they really should do something about it, the fact that there is not 1 reply to any review here should tell you all you need to know.
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