Took a company vehicle to Motus Mercedes Norwich for urgent repair, had a price quoted and agreed. Two hours later the door still wouldn't lock, a new one had been fitted after drilling a hole in the door to remove it only to find that it wasn't the issue. A further two hours later spent investigating and 'chasing the electrics' to try and find the problem.We needed the vehicle back but had to pay upfront before we were allowed to take it away (despite using them before) and labour charge of £560 (£140 an hour) plus the door lock and parts resulted in a bill of over £700+VAT with nothing having been fixed. No communication when costs started to escalate, just a 'we said it might cost more if we find another problem' when it was queried. Reading reviews, it seems this is not uncommon across Mercedes. Overpriced and reluctant to reduce bills, even if the problem is not fixed. Will go elsewhere in future.
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