Hi Mercedes Benz Croydon,I would like to officially log a complaint regarding the poor level of service I received last week. My Mercedes V-Class suddenly stopped and decided to go into limp mode, therefore I had to call breakdown to recover my vehicle and take it to your Croydon branch. I booked an appointment with them to have the vehicle checked and diagnosed if possible. The following day i received a call from a gentlemen called Ryan explaining that an aftermarket mileage blocker was fitted to the back of my steering wheel. Which made absolutely no sense to me because I wouldn't know how to access the back of any steering wheel to fit a blocker. I explained that the vehicle was purchased a while ago, so i needed some assistance in rectifying the problem. I was told by Ryan, that your service department refused to work on my vehicle and i should arrange a tow truck to collect the vehicle and recover it elsewhere. What infuriated me more was he still had the decency to ask me to pay the investigation fee. I will be escalating this matter to my solicitors and the Motor Ombudsman.
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