Last December I noticed the lacquer on my cars spoiler and panel in between the sunroof and front windscreen was coming off from the paint. I contacted the garage which it was purchased from and organised for them to see the issue. One must say at this stage they were very helpful. I was told at this meeting that the colour of my car (red) is prone to getting ‘boils’, which is a first issue as to why it wasn’t recalled and rectified. From this it was, for some reason, determined due to the cars “age and millage” that they would not sort the lacquer coming off even though it was a fault of Mercedes. For reference, the car is a 17 plate with 35K miles, purchased new in 2017 and is otherwise prime condition. Nonetheless regardless of age or millage this is not something in which should be happening to a car of this high calibre. I thus lodged a complaint with the customer service team in January, who again were helpful and was passed to head office. I am still awaiting to hear the result of this after calling to check the update of the complaint every few weeks and with us now in May. I find it appalling that this issue which has been no fault of my own, is clearly a fault of Mercedes Benz and would be easy to sort was not rectified straight away. I love my car, however this experience makes me not want to purchase a vehicle from Mercedes Benz in the future.
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