Mercedes Benz - Arnold Clark - Inverness Fed up and really not happy with the lack of communication and no reply to my emails and telephone call back requests.It’s very sad to see such a reputable company like Mercedes Benz being dragged down by what I can only describe as very poor customer care. I have had multiple issues with engine management light showing on my dash and I was recommended by customer service that next time the light shows it’s recommended to change the turbo uplift exhaust sensor and to phone and/or email to arrange a car replacement. I’ve also had to return the car because the dash board said remove excess oil ..,. But investigation showed that the car had been overfilled by 3/4 ltrs.I have to now ask for my car to be valeted.I sometimes get offered a tea/coffee on arrival which is always nice after a commute from Elgin to Inverness. I sent 3 emails last week requesting that my car is fixed with no reply so I have gone higher to Arnold Clark customer service complaints and I still have not had a reply. I phoned to request a callback after leaving my name and VRN and I still have not had a return call. Tried calling customer service again this morning and the phone just rings out ……awful customer service. I’m in 2 minds to cancel all my service plans and go to a Mercedes Benz only dealer with no “ Arnold Shark” experience attached . If Mercedes Benz of Germany learned of this I’m sure action will be taken. (My German wife has email chain ready to send to MB HQ) Nearly 5 weeks have passed since last check and a week later the management light reappeared on dash. Arnold Clark - please sort out this matter with swiftness as you are dragging down the Quality care that Mercedes Benz have worked so hard to achieve over all these years.
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