My husband purchased extended warranty from Mercedes at significant expense. When the pipe delivering AdBlue to the engine (a long plastic pipe that ran the length of the car and behind the hot engine) failed after just 7 years and he was told by the dealership that replacement would involve lifting out the engine at great expense, he expected this would be covered by warranty. Not so it appears! In a clause that states that plastic items are consumables this pipe is excluded. My husband argued that either the issue was a design fault (whoever puts a plastic pipe behind a hot engine?) or a warranty issue but surely it wasn't his expense. Despite taking the matter to the highest level in Mercedes I'm afraid it was considered that it was his expense despite it being included in his previous warranty contract. The moral of the story is read the small print carefully and don't assume that warranty coverage stays the same from one contract to another. My husband won't be buying warranty from Mercedes again and he probably won't be buying another Mercedes either!
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