Disgraceful service received from Marshall Mercedes-Benz Southampton. Sprinter went in for x5 recalls. No updates or timescale received. Had to chase up. Only x4 recalls sorted and x1 required customer written consent but couldn't establish what the x1 outstanding recall was and no-one contacted us to explain and/or ask for written consent to proceed. Customer service manager and workshop manager wouldn't respond. Collected vehicle in frustration without resolve. Complained to head office who have also now gone silent. Now reported to Trading Standards. Two months later still nothing from Mercedes.
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