Unfortunately, I had an extremely disappointing experience with the extra charges during the use of Mercedes' charging service. According to Section 68 of the Consumer Rights Act 2015, the terms of a contract, including prices and charges, must be transparent and clearly presented to the consumer. However, I was not informed of any additional fees when using the card provided by Mercedes to activate the vehicle charge. This lack of transparency in the charges is completely unfair and goes against consumer protection laws.To make matters worse, the full charge for my tank never exceeds £6, but I was charged over £120 in extra fees with no prior explanation. Even though I already pay for a parking spot included in the rent for my apartment, these charges were unjustly applied. I have attempted to resolve the issue, but without success so far. This lack of transparency is extremely frustrating and highlights a serious communication problem with consumers.
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