I bought a brand new GLA (new version) in September 2020 and I absolutely love the car. I also bought the service package, whereby I pay monthly for the service, which includes an MOT and they collect and deliver the car on the service day. Very convenient, though not cheap. Lookers in Tonbridge are decent people to deal with. It's Mercedes themselves that often stress me out. If you call the local garage, you are put through to a call centre and the people there are obviously not local and are working from computer. You can't ask an out of the ordinary question. If you do they say "do you want to book a service?" I have ended up driving to the garage to get an answer,After 3 years the info systems on my car needed to be renewed - i.e. paid for every year. Remote package and Navigation. I received an email two weeks ago suggesting that I "renew today for uninterrupted use" of my preferred services. OK, good idea! But when you go online to renew, it says that if I renew early I lose the rest of my current service and it starts then. So I have to wait until 1st September to renew and, guess what, the price has gone up without warning! Why couldn't I renew ahead of time for a seamless transition when the year, I had already paid for, is up?If only Mercedes were a little more customer considerate, they would lose the very poor rating they have on Trustpilot, I am sure.
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