I took out the service plan my car and was told at the first service it needed a new part due to wear and tear. After getting home I checked the details I was sent and found the plan included wear and tear, so I contacted the Mercedes dealer to provide them with the relevant details from the paperwork I'd received. They told me that I had not been sold that plan, the one I had been sold did not include wear and tear and Mercedes had sent me out the wrong paperwork. I rang Mercedes to check and they said the Mercedes dealer had made an error with the application and cancelled the pack they had sold me. They then told me they could not replace it with the one I had the paperwork for as only the dealer could do this. So I rang the dealer back and they said, no they couldn't provide that pack. They blamed Mercedes customer service for providing me with the wrong paperwork but said that the paperwork I would receive if I took out a new plan would probably be the same as I received in the first place. So I am left with no service pack, a service bill and a repair bill with the Mercedes dealership blaming Customer Service and Vice Versa. I would add that the dealership was asked to contact me again by Mercedes Customer Service but I guess they're too busy.
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