Absolutely shocking service!! What has happened to the customer care at the brand!! We run several Mercedes and i have popped in to two main dealerships in the last 5 days, Ascot and Ipswich.All i had was a simple service question to ask.Was completely ignored by all staff at both, not one person asked if they could help!! I could have been there to spend big but they completely ignore you. You could not even hang your hat on the snob card as both dealerships saw me arrive in my S Class and was in a suit!! Was in both dealerships for over 15 minutes just waiting for some form of engagement!! Seriously considering swapping brands as they have no care for the customer!! So all my servicing is going to my local Mercedes independent garage from now on and I will reconsider the 200k that I was about to re order in a month.
Claim your business profile now and gain access to all features and respond to customer reviews.
