I honestly regret ever getting involved with Mercedes. I was stupid enough to take out a service plan and believing that they will deal with any breakdowns as part of the package. I have been waiting for five hours to get someone to come and help me with a tyre puncture. It’s a 11 pm now and they are saying it might even take till tomorrow before I get someone to come out to me. I have explained more than five times that I have to be out of the house by 8 am. I can’t wait to go back to BMW. I dealt with Georgia from Mercedes at RAC and she couldn’t help me , maybe because they just give them phones and zero information to do the job.
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