It has taken me over 2 years to share my experience with Mercedes Chelsea as life has thrown me a curve ball. Now I am back on track.I purchased a new Mercedes GLA 250e in September 2021 a 71 plate. By around March 2022, I noticed that the car boot door was opened even though I locked it. So, I monitored and true, even after locking the door using the key, the car boot door would open by itself afterwards. I booked an appointment at the Chelsea branch by Jews Row, which is now permanently closed. The verdict was some mechanical part which needed either replacing or adjusting. As this part was not under the Mercedes warranty, I would need to pay for it. The car clocked less than 2000 miles around March 2022 so I confronted to the sales rep. It was agreed that this charge would be voided as a good will gesture.The car was returned by to me very soon. The boot was tested before I left the depot. Somehow the next day, the same thing happened. The door did not close tightly and I must give it a firm push in order to lock the boot. I then returned the car back to the depot. Sometimes it locked, sometimes it didn’t lock.The third visit, instead of going back home, I drove around and stop somewhere to test out the door. Same thing happened. Door cannot be closed without pressing down. Back I went. This time, the manager and one of the mechanics met with me. I showed them the problem. This was what was explained:The problem was the lock of the rear seats. If the seats are down and I wanted to bring them back up, I must tilt them at a certain angle, and let go very gently, otherwise the lock will not engage properly. The rear door will detect it (something technical) as the privacy cover could not align and hence the rear door would not lock. By pressing down manually, I would be forcing the door to close and would create some sort of wear of tear as time goes by.The car was left at the depot over the Easter weekend and by around the 6th visit. They finally found out the true problem which was an adjustment /alignment of the lock on the car boot which had nothing to do with the lock on the rear seats.If I knew I had to learn to tilt the seats at a certain angle. I would have never bought the car. This is not normal daily usage. I cannot remember how many times I had to drop the car off and collect the car when it was ‘ready’, this would be 4 journeys each time. Around 5 or 6 times. This could be 20 or 24 journeys in total.I am sure there are millions of satisfied customers out there. I took the car to West London Mercedes this year for a service and that was fine. As far as the 2022 episode goes, not customer service but customer stress.
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