I attended the Mercedes Loughton dealership on Thursday 31st October after having been informed my parts were ready. Got to there after a long wait just to be told that they had misplaced part of my order and it be ready for the following day.Received another message from Mercedes dealership that my parts were ready for collection. Went into the showroom and there was no one available, customers were wondering around and not informed what was happening. About 25 minutes later all staff started appearing in the showroom, they had a weekly meeting, but no one attended the customer's to informed us what was going on.The parts guy "Errol" was very unfriendly and abrupt with the customer before me. When it was my turn I mentioned that I was Patrol from a well known road side rescue. He asked for my ID to which I replied I was off duty and didn't carry the ID with me everywhere. He said well everyone can say the same as me. I replied not to worry just let me have my parts without a discount, then I saw the guy from the previous day whom served me and told Errol to apply the discount.Not very good customer relation.
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