Absolutely the worst customer experience for any product, anywhere, in my entire life. Went to my local dealer in SW London 2 months ago. Receptionist took my name and details, said a salesperson would be with me shortly. 45 minutes later I said I had to leave. Was told that sales would call me later that day. Nothing. Registered online, configured a car, requested a call-back. Nothing. I called the dealer and was told that all the sales people were busy but that I would be called within the day. Received a “how was your experience?” email. Gave my feedback and received the “we’ll pass your feedback to the dealer and arrange for them to contact you’’ response. Still nothing. Final attempt was to book a test drive online. Booked the slot and received the message that I would be contacted to confirm the booking. Nothing. Rang another dealer and was able to speak to a salesperson on the phone. I requested a quote for two options I had configured. 2 days later I got an email from another salesperson trying to sell me a secondhand car. Replied to him that I didn’t want a secondhand vehicle as it makes no sense on PCP, and to quote for the configurations I had requested. Heard nothing for a week and called the salesman. He said my email must have gone to the spam folder. Promised I would have the quotes within 2 days. That was 10 days ago, and no response. Website is a complete mess and no interest in serving potential customers. No wonder sales have fallen off a cliff. I’ve taken my new car purchase elsewhere.
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