used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

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Hayden
Avoid Mercedes

Where to start with this. I purchased a Mercedes Benz A class A180 AMG line for my son as his first car when he passed his test 2 years ago. It was 3 years old and had only done 8000 miles. The gear selector snapped at 20,000 miles and now the rear sub frame is fractured and has come apart at 35,000 miles which is unheard of and very, very dangerous. I don't know what they make these cars out of now but i have never come anything like it in over 25 years of motoring. I took the vehicle to Mercedes on both occasions and they simply dismiss you and do not want to know. They are known for making defective sub frames but they never advertise these recalls which is very sly.When i called them about this subframe issue they said that they would inspect it and fix it as a 'goodwill' gesture if it hadn't previously been welded (which it hasn't). However they have just come back to me saying they won't consider fixing it and that it must have been in an accident (which it hasn't).I am absolutely fuming, and I will be taking my case to the Ombudsman. I am disgusted by my treatment by Mercedes Benz and myself of my family or friends will never purchase one ever again.

1
Date of experience: May 16, 2025

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