This morning I popped into the Mercedes Benz Southport dealership to ask if someone could help me to open my car bonnet, I was greeted by a young man in sales, (I didn't get his name), who immediately came outside to try to help. He too had difficulty, so fetched a technician who had a look and identified a problem with a hinge having seized up. He took it into the workshop and not only fixed the hinge, he topped all my levels up for me and then waited patiently whilst I made sure I was able to open & close it, his name was James.Not only were they both professional & efficient, but also showed kindness which meant a lot when I was having a difficult day. Thank you both very much.
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