I went to purchase my vehicle in December 2022. The process was smooth. The lady who sold me the car was great. It felt easy. It was sold to me the same day but failed its MOT so they give me a courtesy car to go home in and come back the following day I did feel like it was very rushed, but did not follow my instinct I was concerned about it filling its MOT, but they said to me, don’t worry everything will be fixed plus I had already bought it by then, the first service I had they told me the tires was at there limit three tires, I drove about 400 mile so I was a little bit disappointed however I do understand that they won’t just change tires but when I purchased the vehicle, I added on all the extras for example service park extra insurances to cover any problems yet when they did the service, they tried to charge me For things that should’ve been included on the insurance I purchased they eventually found the document and told me it was covered my car then went in for another service in February 2025 again they tried to charge me over 1000 pound for work to be done bear man I don’t really drive this car much but again I understand we’re into and all that and the guy on the phone told me that they don’t think the cost is included in the insurance I have when I checked online it absolutely is and I had to phone them back and they found the details and said oh yes, it is the battery on the vehicle must be low because it always tells me since I bought it to pull over and leave the vehicle on and the message does not disappear. I asked them to check this this time again they said they would when I received the car back I still had the error message on screen no information about it and this has been like this since I bought it. The after care from this company is awful. I would never purchase a Mercedes again and I have also told my family to stay clear of this company, although the cars are very nice and to a high spec, I feel like the Warrington branch just want to take your money and be rude to you There are a number of problems I have that I won’t list on here with the vehicle and these problems were there when I purchased the vehicle of which I only noticed when I had got home so very disappointed and feel like I’m paying 399 Per month for A car that is not worth it. When purchasing the car and it filled, it’s MOT I should’ve said not for me!
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