I had a very disappointing experience with UseePay. The issue itself was not technically complex, but the way they handled it was extremely poor. Their own terms state that all payments are withdrawable after T+7, with only 10 percent held for 180 days as a safety margin. However, when I tried to withdraw, they suddenly claimed that a transaction from 45 days ago meant I could not withdraw at all. In reality, this meant almost 80 percent of my balance was being held, which is far beyond what their rules specify.
I raised a complaint, and only after pushing did they reluctantly agree to resolve it, saying it required a “special communication” with their risk team, even though my request was fully compliant with their stated policy. Now I’m facing a payment failure issue from a client, and despite providing every required detail, there has been no response. They do not offer any proper ticket system or email channel for follow-up, so there is no way to track progress or get updates.
Overall, the service feels unreliable. In the financial and payment industry, trust is the most important factor, and UseePay has not shown themselves to be trustworthy.
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UseePay is a one-stop solution for ecommerce retailers, airline, hotel and travel, transportation, digital entertainment, software, education and other industries to accept payments from global consumer.
UseePay provide payment methods in 200+ countries and territories worldwide, include credit cards, eWallet, cash payments, bank transfer, etc.
