We purchased a pellet stove locally and realized we can’t install it until we have a certain chimney pipe piece. We placed an order 6 days ago now and it has yet to even be finalized by the warehouse. Seeing reviews on their website about quick shipping made me think it was going to be the same for us. I have a newborn and we don’t have heat until we have this pipe. It’s been getting around 40 degrees at night outside and 50’s during the day. The customer service lady was nice though and answered promptly but couldn’t exactly help to get this shipped quicker.
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