LISA KATZ, the salesperson who called me, said she was my "go-to person" for finding health insurance. She recommended a plan for which approval was difficult but told me she had a backup plan if I was not approved. She said she'd help find a place to get CPAP supplies for the best price. When she quoted the insurance package, she did not say she emailed a copy of the application that broke down optional items. I found it after our call and learned about the optional items she made sound like a part of the plan.Once she had completed the application and scheduled an underwriting call for a couple hours later, that was the last I heard from her. I sent her the CPAP information, NO RESPONSE. I asked when we could remove the unwanted optional coverage, NO RESPONSE. I called the company several days later to get an update and was told I had already been denied coverage because I use two medications and a CPAP. I would have thought my "go to person" LISA KATZ would have reached out to inform me about the denial and tell me about the backup plan. NO CALL> NO UPDATE> NO CUSTOMER SERVICE.TERRIBLE COMPANY and AWFUL AGENT: LISA KATZ.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to protect our customers from financial hardship due to unforeseen illness or injury. Simply stated, we provide peace of mind in keeping the promise of financial protection afforded by our insurance coverages.
Customer Service for:
Freedom Life Insurance Company of America: 800-387-9027
National Foundation Life Insurance Company: 800-221-9039See more
