I was hospitalized 6 months ago. My bills have been returned unopen several times. Customers service is absolutly the worst. They are off shore, poor english comprehension, lots of background noise, children playing, TVs or radios and cars driving by in the background. I asked for a reference number for my claim in order to submit an extension to the hospital and the CSR gave me her first initial and last name initial including todays date as the reference number that the hospital billing department could use to verify our conversation and my account details. Seriously!? How many other people have the same reference number for today?
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Our mission is to protect our customers from financial hardship due to unforeseen illness or injury. Simply stated, we provide peace of mind in keeping the promise of financial protection afforded by our insurance coverages.
Customer Service for:
Freedom Life Insurance Company of America: 800-387-9027
National Foundation Life Insurance Company: 800-221-9039See more
