I was a customer of USHEALTH Group for approximately two years. During that time, I never missed a payment and consistently sent my checks on time. I also never used the insurance once during that period.When I finally attempted to use the coverage, I was told that my insurance was not active. After contacting the company, I was informed that my policy had been terminated due to a missed payment—something I was never notified about by mail or otherwise. Despite my history of timely payments, they claimed it had been more than 30 days and that I was simply out of luck.To make matters worse, they later sent me only two refund checks totaling $45, which does not reflect the thousands of dollars I had paid in premiums.This has been the most disappointing and unprofessional experience I have ever had with an insurance company.
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