My wife made the same mistakenly using of these fake agencies (obviously I got the blame :-)She emailed them telling them she isn't paying these rip off fess and will request a chargeback from her credit card. They instantly cancelled the fee and only took the $21 original ESTA fee. Reading the small print it says these fess are optional and any business getting multipule chargeback requests will have big problems with their merchant so this is a good reason.
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