Review Time
My name is Jan Klocker, and my date of birth is 05/11/2005. I was charged 169 USD for an ESTA application, even though the official fee is only 40 USD. At no point during the application process or at checkout was this amount disclosed, nor was it made clear that I was using a third-party service. The charge only became apparent once the payment had already been processed through my bank.I kindly request a full refund and the cancellation of this application, as I intend to complete the process myself. I am not willing to pay 169 USD for a service I believed I was handling directly. Please process this refund immediately, as this situation is unfair to any consumer and represents a significant overcharge for such a straightforward service
My name is Christopher Sweeney and my date of birth is 07/06/1998. I was charged 169 dollars for an ESTA that costs 40 dollars. At no stage during the application process did it state the amount or at the checkout stage nor did I know I was using a third party service. It only stated the amount once it went through my bank after the money was taken. Please refund this as soon as possible and cancel the application as I will do this myself, I am not paying 169 dollars for something I thought I was doing myself considering I am inputting every detail and your company does nothing. Please honour this request immediately as this is not fair on any consumer. It is a complete overcharge of a very simple service.
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