My husband has been without his supplies for nearly two months. The service indicated they needed medical records from his doctor, which were sent but then deemed 'expired.' How can medical records expire? They require new records every six months, but we were not informed until I started following up. I had to send the latest notes, but now they say it will take 24-28 hours to process. Their understanding of diabetes seems lacking, and their system is slow and ineffective. Their shipping information hasn’t been accurate either.
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