Review Time
Find another vendor. Misleading, unresponsive, terrible service.I ordered an item which was shown as in stock. Didn't notice 7 to 10 business days to ship. Contacted support by chat and email to request ship date. No response.Contacted by phone this morning which is 10 business days from order date. Person was rude and could not confirm a ship date.The person refused to cancel my order even though they had not shipped and couldn't say when they would ship. Read all the fine print and expect your experience to be worse than that.
The item purchased took way too long to ship and arrive. The communication about the process was bad. When I reached out to find out where my product was, the information given was extremely vague and not useful. Not a good experience.
US Solar Supplier is a true partner that helped us achieve 100% off grid resilience and independence. They went above and beyond to help us achieve our goals of being able to run our house when the grid goes down. The team provided great guidance and support before, during and after the installation of inverter, batteries and solar array.
Where do I start, The panels I ordered online said it would take 7 to 10 business days. I call a month later because they didnt show up. The person I talked to said they had to look into it and blamed it on shipping. I waited and didnt hear anything back for 2 weeks, so I called again. That person said the same thing as the last one. Again waited for a week this time, finally got ahold of someone who really looked into it and found out the panels no longer existed at there ware house and no one bothered to take them off the web site. The gentleman apologized and upgraded me for Free. That was great but it took another month before the panels actually got delivered. I am happy with the product though.
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US Solar Supplier is your one-stop destination for all solar supplies, offering a complete range of solar panels, racking systems, inverters, storage solutions, and accessories.
We empower installers and homeowners with top-tier products, sourcing from trusted manufacturers, including those proudly made in the USA. Simplify your sourcing of solar components all in one place.
At US Solar Supplier, building better solar projects is our business.See more
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