This company is one of those places that always seems to have a "sale" running. I bought a softener on "sale" for $1400 and after it shipped, a real "sale" happened and the price was $1000. When I asked about a price adjustment they didn't respond (you have to nag these people). Eventually, they responded with another person's order information(yikes). I finally got an answer of no. When I submitted a return for the softener they just stopped communicating. Customer support is poorly organized and slow to respond. As for the softener, I would recommend looking at other less expensive options. You are definitely NOT paying a premium for a good experience with these folks. The tank appears the same as the low end tanks but has a goofy metal looking sleeve to make it look more fancy. The tank didn't stand up straight out of the box. The valve and controller unit is just some rebranded thing with a screen/ui from the late 80s. The app you download is from chandlersystemsinc. The softener does seem to do its job, just way overpriced for what you get.update: the RMA request was submitted on 7/18 and an email was sent stating "Our customer service team is reviewing your information and will get back to you real soon.", which has not happened as of 7/28... At this stage this is a moot point as I went ahead and installed this unit, so the RMA or further conversations with customer support is meaningless.
Claim your business profile now and gain access to all features and respond to customer reviews.
