Review Time
Do not do business with this company. They are just money grubbing slobs. I purchased a part and paid 4 times the cost of the part for overnight shipping. The part did not arrive for 1 week. These clowns refused to even refund the shipping costs. I talked to some woman who said she would talk to her boss and call me back, no call. She could not understand why I was upset. Total dishonest company, go else were.
We purchased the filtration system and it has had nothing but problems. Called for support but was told we had to purchase more parts. After 18,000.00 it is still NOT WORKING and now we are bypassing it totally and the quality of our water is horrible. They offer NO support and only want more money. They are by far the worst company. DONT INVEST IN THIS SYSTEM!!!!!!!
This company is one of those places that always seems to have a "sale" running. I bought a softener on "sale" for $1400 and after it shipped, a real "sale" happened and the price was $1000. When I asked about a price adjustment they didn't respond (you have to nag these people). Eventually, they responded with another person's order information(yikes). I finally got an answer of no. When I submitted a return for the softener they just stopped communicating. Customer support is poorly organized and slow to respond. As for the softener, I would recommend looking at other less expensive options. You are definitely NOT paying a premium for a good experience with these folks. The tank appears the same as the low end tanks but has a goofy metal looking sleeve to make it look more fancy. The tank didn't stand up straight out of the box. The valve and controller unit is just some rebranded thing with a screen/ui from the late 80s. The app you download is from chandlersystemsinc. The softener does seem to do its job, just way overpriced for what you get.update: the RMA request was submitted on 7/18 and an email was sent stating "Our customer service team is reviewing your information and will get back to you real soon.", which has not happened as of 7/28... At this stage this is a moot point as I went ahead and installed this unit, so the RMA or further conversations with customer support is meaningless.
had the low end reverse osmosis system in my prior house no issues. Just moved and installed a similar system. installed today 7/3 and had an issue with a part leaking. Called customer service then followed up with tech support. Totally surprising experience. Customer service left message with tech support and I had a call back 5 minutes (4:55pm est). part is being shipped out by monday due to holidays. have not had such a good response from an organization in a long time.
poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to compensate for fixing their quality issue. Stay away from this company. Do not be fooled by their "US Water System". Products are all made outside the country.
Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pump and UV filter. We have reached out for some issues but have not received a single response back for help. If we aren’t contacted soon then we will submit this to the BBB and other related review platforms.
I am recently transitioning over from another water company that has failed me.. The customer service here has been excellent and the support staff is amazing and knowledgeable. The website contains lots of information about water and product information/installation. I am learning more about water quality than i ever knew.. I wish i found US Water sooner. Very happy customer!
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