Staff at UTB were excellent. They were always at the end of the phone to answer a query. Calls were answered promptly and the matter dealt with very calmly. You always felt that the staff were there to listen to you and resolve your issue, which they did.The only negative was that a few emails were received after an issue had been resolved which caused a little confusion. However, this was quickly sorted by a staff on the phone.
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We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.