Name: utbank.co.uk
Telephone: 08000832228
Rating: 4.3

Emma Rose Guest

Getting any help is nigh on impossible. I have emailed for advice on several occasions and have eith

Getting any help is nigh on impossible. I have emailed for advice on several occasions and have either been point blank ignored or my problem not addressed at all. I am at my wits end with worry and no one seems to give a ****, which considering I was actually trying to sort a problem before it arose is astounding. Unfortunately said problem has now arisen and now I'm left in a predicament that they just don't seem to care about!

Date of experience: Apr 01, 2026

Elizabeth Gemmell Guest

2 weeks ago

Quick precise reply.

Date of experience: Apr 01, 2026

Sanjay Guest

2 weeks ago

My ISA Transfer In Request was actioned…

My ISA Transfer In Request was actioned promptly last year snd so is my current year Transfer Out request. Have banked with them before as well.

Date of experience: Apr 01, 2026

Emma Rose Guest

2 weeks ago

Getting any help is nigh on impossible

Getting any help is nigh on impossible. I have emailed for advice on several occasions and have either been point blank ignored or my problem not addressed at all. I am at my wits end with worry and no one seems to give a ****, which considering I was actually trying to sort a problem before it arose is astounding. Unfortunately said problem has now arisen and now I'm left in a predicament that they just don't seem to care about!

Date of experience: Apr 01, 2026

Mr Curtis Guest

2 weeks ago

Olivia Marsh has been incredibly…

Olivia Marsh has been incredibly helpful with providing rate updates and pre-checks for setting up our account.

Date of experience: Mar 31, 2026

Jim Walters Guest

2 weeks ago

Helpful and precise

Date of experience: Mar 31, 2026

Stephen Mulliner Guest

2 weeks ago

Clunky process for making a deposit

I opened a second savings account for a sports body and, as treasurer, tried to transfer a substantial sum from a Lloyds current account to the new UTB account. This was held up because Lloyds was not the "nominated" account. The process for changing the nominated account took three days and required telephone conversations with UTB staff each day to progress it. The staff were all helpful and polite. The process seemed rather clunky.

Date of experience: Mar 27, 2026

Marvin Penn Guest

2 weeks ago

The staff are always polite, helpful, efficient, and patient. Thank you!

Date of experience: Mar 27, 2026

John Sinclair Guest

2 weeks ago

Poor website

0Transacting ISAs on their website is just so clumsy.Transferred mine eventually but had to check if it had transferred by phoning as their website was all over the place. My wife tried to transfer hers, on phoning no it hadn't, same approach used but different outcome.

Date of experience: Mar 27, 2026

Stephen Whittaker Guest

2 weeks ago

Great products and service

The products available for a saver are both varied and flexible. When I needed some help from the staff in the opening of the account, they were both professional and helpful.