utbank.co.uk

4.3
4.3 Based on 21 reviews

We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals,...

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Average Rating

4.3

/
5

21 Reviews

5 Star
76%
4 Star
5%
3 Star
5%
2 Star
5%
1 Star
10%

All Reviews

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Review Time

Emma Rose
Getting any help is nigh on impossible. I have emailed for advice on several occasions and have eith

Getting any help is nigh on impossible. I have emailed for advice on several occasions and have either been point blank ignored or my problem not addressed at all. I am at my wits end with worry and no one seems to give a ****, which considering I was actually trying to sort a problem before it arose is astounding. Unfortunately said problem has now arisen and now I'm left in a predicament that they just don't seem to care about!

1
Date of experience: Apr 01, 2026
Elizabeth Gemmell
Quick precise reply.

5
Date of experience: Apr 01, 2026
Sanjay
My ISA Transfer In Request was actioned…

My ISA Transfer In Request was actioned promptly last year snd so is my current year Transfer Out request. Have banked with them before as well.

5
Date of experience: Apr 01, 2026
Emma Rose
Getting any help is nigh on impossible

Getting any help is nigh on impossible. I have emailed for advice on several occasions and have either been point blank ignored or my problem not addressed at all. I am at my wits end with worry and no one seems to give a ****, which considering I was actually trying to sort a problem before it arose is astounding. Unfortunately said problem has now arisen and now I'm left in a predicament that they just don't seem to care about!

1
Date of experience: Apr 01, 2026
Mr Curtis
Olivia Marsh has been incredibly…

Olivia Marsh has been incredibly helpful with providing rate updates and pre-checks for setting up our account.

5
Date of experience: Mar 31, 2026
Jim Walters
Helpful and precise

5
Date of experience: Mar 31, 2026
Stephen Mulliner
Clunky process for making a deposit

I opened a second savings account for a sports body and, as treasurer, tried to transfer a substantial sum from a Lloyds current account to the new UTB account. This was held up because Lloyds was not the "nominated" account. The process for changing the nominated account took three days and required telephone conversations with UTB staff each day to progress it. The staff were all helpful and polite. The process seemed rather clunky.

3
Date of experience: Mar 27, 2026
Marvin Penn
The staff are always polite, helpful, efficient, and patient. Thank you!

5
Date of experience: Mar 27, 2026
John Sinclair
Poor website

0Transacting ISAs on their website is just so clumsy.Transferred mine eventually but had to check if it had transferred by phoning as their website was all over the place. My wife tried to transfer hers, on phoning no it hadn't, same approach used but different outcome.

2
Date of experience: Mar 27, 2026
Stephen Whittaker
Great products and service

The products available for a saver are both varied and flexible. When I needed some help from the staff in the opening of the account, they were both professional and helpful.

5
Date of experience: Mar 26, 2026

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Business Details

  • We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.

  • email customerexperience@utbank.co.uk
  • call 08000832228
  • language https://www.utbank.co.uk

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