I had a really great experience with Utilita thanks to an agent called Kate. My gas hadn’t been topping up properly for months, and she took the time to go through all my codes with me until we found where it had stopped working back in February.
She was incredibly patient and thorough, and even helped me manually enter the codes so I could get my gas back on. What really stood out was that she called me back the next day, stayed on the line while booking an engineer, and made sure everything was sorted properly.
She also sent me my top-up numbers so I can use PayPoint going forward, which has made things much easier. Kate genuinely went above and beyond to help me out, and I’m really grateful for the support.
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Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.ukSee more
