Edited after getting support. Had trouble contacting a few times as the site would disconnect on both WiFi and phone data, which restarted the chat each time, but have managed to resolve. Had a call to double check everything was resolved which I appreciated, they suggested perhaps the site was under maintenance but it is an issue that has happened a few times over the last few months so may be worth looking into.
Decent company but impossible to pay a bill. I've tried numerous times to pay a gas bill but am continously left on a "processing payment" page for sometimes over half an hour. Because of that the bill gets marked as unpaid (even after the money has left my bank account) and I'm charged late fees for them not being able to sort out their website
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Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.ukSee more
