e visited the arena in Birmingham yesterday for Strictly Come Dancing, and I felt I had to leave a review because the customer service was honestly outstanding.In most large venues, especially where there are lots of staff, you don’t expect much people are usually rushed, uninterested, and the service can feel a bit cold. This place was the total opposite.From the car parking marshals, to security, to the ushers and staff inside, every single person we interacted with was friendly, helpful, professional, and genuinely welcoming. Me and my wife were actually shocked we kept saying to each other how rare it is to experience service like that these days.Whatever this venue is doing in terms of training and culture, it’s working and it honestly should be replicated across the country. Brilliant experience from start to finish.
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